Pricing
You pay for seats and calls. Nothing else.
Every plan ships the full product — widget, popups, booking, recordings, attribution. The tier only decides how many people can answer and how many calls you get.
Billing
Billed on the same date each month. Switch to annual any time and we credit the difference.
Trial
14 days
Run the whole flow before you pay anything.
₹0/month
NO CARD REQUIRED
→2 staff seats
→30 calls a month
→Recordings kept 7 days
→Full attribution reporting
Most stores start here
Starter
1 counter
One team selling on camera every evening.
₹1,999/month
BILLED MONTHLY
→5 staff seats
→300 calls a month
→Recordings kept 30 days
→Popup triggers & A/B copy
→Language-based routing
Growth
Multi-counter
Several counters, escalations, and a reporting pipe.
₹4,999/month
BILLED MONTHLY
→25 staff seats
→2,000 calls a month
→Recordings kept 90 days
→Cart-value routing & escalation
→Reporting API + BI export
EXTRA CALLS ₹6 EACH · SEATS CAN BE ADDED MID-MONTH · CANCEL ANY TIME · GST EXTRA
Work out your bill
Two numbers decide your plan.
Drag your expected call volume and how many people will answer. We'll show the cheapest plan that covers it, including overage.
400
103,000
6
140
A seat is a person who can answer, not a device. Two staff sharing one login still counts as one seat — and the queue can only ring one of them.
Cheapest fit
Growth
Covers 25 seats and 2,000 calls with room to grow.
Plan₹4,999/mo
Extra callsNone
Per month₹4,999
MONTHLY BILLING · GST EXTRA
Choose GrowthSide by side
Everything, compared.
Feature
Trial
₹0
Starter
₹1,999
Growth
₹4,999
Install & widget
Script tag or Shopify app
✓
✓
✓
Inline product-page block
✓
✓
✓
Popup triggers & A/B copy
—
✓
✓
Custom trigger API
—
—
✓
Remove FlowCall badge
—
—
✓
Calls
Staff seats
2
5
25
Video calls a month
30
300
2,000
Extra calls beyond the plan
—
₹6 each
₹6 each
Call length cap
15 min
None
None
Catalogue search & co-browse
✓
✓
✓
Group calls, 3+ on camera
—
—
✓
Booking & routing
Slot booking calendar
✓
✓
✓
WhatsApp + email reminders
✓
✓
✓
Routing by language
—
✓
✓
Routing by cart value, escalation
—
—
✓
Recordings & attribution
Recording retention
7 days
30 days
90 days
Order-level revenue attribution
✓
✓
✓
Agent leaderboard
—
✓
✓
Sheets export
✓
✓
✓
Reporting API + BI pipe
—
—
✓
Support
Docs & email support
✓
✓
✓
First response
3 days
1 day
4 hours
Onboarding call
—
✓
Dedicated lead
Uptime SLA
—
—
99.9%
More than 40 people answering?
Enterprise adds unlimited seats, SSO, a 99.9% uptime SLA, data residency in India, and a named onboarding lead who sets up routing with your floor managers.
Questions
The things stores ask before switching.
Still unsure? Email billing@flowcall.in — replies come from the team that built it, usually the same day.
A person. Each seat is one login that can appear in the queue — sign in on a phone in the stockroom and a laptop at the counter with the same seat, and only one of them rings at a time.
Nothing breaks. Calls keep connecting and extra ones bill at ₹6 each on the next invoice. If you cross the next plan's limit two months running we email you, because moving up is cheaper than the overage.
No. Quotas reset on your billing date. If your volume is seasonal, stay on the lower plan and pay overage in the busy months — that usually works out cheaper than the annual upgrade.
No, prices are exclusive of GST. Indian stores are billed 18% GST; invoices carry your GSTIN so it's fully claimable.
Yes. Cancel any time and the plan runs to the end of the paid period. Downgrades take effect on the next billing date, so you never lose calls you already paid for.
The widget stops taking new calls. Your recordings, transcripts and attribution history stay exportable for 60 days, and reconnecting is one toggle — nothing has to be reinstalled.